Last updated: 2026-05-26

1. Order Cancellation

Orders can only be cancelled if they have not yet been prepared. Please contact us immediately if you wish to cancel your order.

Before preparation: Full refund
During preparation: No refund possible
After delivery/pickup: No refund possible

2. Issues with Your Order

If you encounter a problem with your order (missing item, error, quality), please contact us within 30 minutes of receiving your order.

We can then:

Replace the affected items
Offer credit for a future order
Refund the affected items (case by case)

3. Refund Methods

Refunds will be issued according to the original payment method:

Card payment: Refund to the card used (3-5 business days)
Cash payment: Cash refund or credit on next order

4. Exceptions

Refunds are not available in the following cases:

Change of mind after order preparation
Incorrect delivery address provided by customer
Customer not available during delivery
Issue reported more than 30 minutes after receipt
Products consumed or partially consumed

5. How to Contact Us

For any refund request or issue with your order, please contact us quickly:

Phone: (506) 532-0820 (fastest method)
Email: touslesjours525@gmail.com

Please have your order number ready when calling.

6. Our Commitment

At Tous Les Jours Sushi & Korean, customer satisfaction is our priority. We will handle each refund request fairly and promptly. We are committed to resolving any issues professionally and courteously.